In case you've ever had a shared hosting account before or you have dealt with any other kind of online service, you're probably well aware from your personal experience that for a lot of things it is better to consult with a live person on the telephone instead of exchange tickets or email messages. In order to find out more about a service before you decide to buy it or if something small needs to be done, for instance, it is far easier and a lot faster to do it live. If you can contact representatives over the phone, it is also very likely that you're using the services of a real hosting provider, not a reseller. The level of support that you will get over the telephone differs between different suppliers - from common matters to experienced tech support. Typically most of the suppliers supply pre-sales assistance and first level phone support, while more complex tech issues are handled through e-mail or tickets.

Phone Support in Shared Hosting

If you decide to obtain one of our shared hosting plans, you will be able to get hold of our customer support crew over the phone for 14 hrs every day. We can assist you in choosing the perfect package for your web sites since we are aware that it is better to discuss such issues with a live person. In case you already have an account, we will assist you with all of your sales/billing questions and general matters, even with some tech problems which don't need a lot of time or escalation to an administrator since it is better to open a support ticket for time-consuming troubles so as to have the communication in one place. We now have telephone numbers in the United States of America, Great Britain and Australia, so you'll be able to call the one you prefer and talk with one of our representatives.

Phone Support in Semi-dedicated Servers

We provide live phone support 14 hrs per day as a part of the support services for every single semi-dedicated server package that we offer. Considering the fact that some issues are more complex and time-consuming, you may have to open a support ticket in case you experience such a problem, but for all general, billing or minor technical issues you can always call us and we will help you without delay so as to save you the time you will need to spend on opening a ticket. Even if you do not have an account yet, you can find out whether you can host your internet sites on our innovative cloud platform or you can get any other general info about our semi-dedicated solutions. We have local phone numbers in the United States of America, Great Britain and Australia plus an international number, which means that you're able to call the one that is closer to your location.