A 99.9% Server Uptime
The main advantage of establishing your very own shared hosting system is that you don’t have to worry about compatibility – you design a particular set of software applications in such a manner as to be compatible with a defined set of hardware parts. The result is something considerably more solid and reliable, as there are less potential chances of failure. We’ve set up our cloud hosting system using tried and trusted hardware elements in addition to a significantly customized version of Security–Enhanced Linux in an attempt to create a totally secure environment for all your web sites.
For this reason, with all our shared hosting plans packages we offer a 99.9% server uptime guarantee. This uptime guarantee is valid for all our datacenters.
A 99.9% Network Uptime
If you wish to supply a first–rate hosting service, you can hardly trust the default network configuration in a datacenter. We’ve built our own custom network in an effort to ensure the fastest possible connection speed with the outside world.
And thanks to this, no matter which datacenters you pick: our US located data center, our UK located data center, in our FI located data center, in our Eastern Europe located data center or our AU located data center, you can enjoy a guaranteed 99.9% network uptime. And this guarantee is valid with all web hosting services offered in each datacenter.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting plans. If you are unhappy with our web hosting services, or if you find them insufficient, or if you decide that you should use a VPS servers instead of a cloud hosting plan – you will get a full refund, no questions asked.
All domain name registrations are nonrefundable, but you will continue to maintain total control over your domains even if you close your account with us.
24/7 Technical Support
We’ve mindfully selected each individual member of our 24x7 support department to make certain that we can provide the best customer support you can possibly get. Each one of our tech support engineers has lots of years of experience working with hosting accounts behind his back, therefore they know what they are doing. Plus, they’re at your disposal 24/7/365 – you can contact them at any time and they’ll reply to you ASAP.
Their average response time is under twenty minutes, while with other hosting firms you are forced to wait around for days. And we also offer you a 1–hour response time guarantee. Regardless of what happens, your questions will be replied to in less than one hour.