Client Support Channels
A Sixty–Minute Response Guarantee
All your support requests will be dealt with in no more than one hour after the ticket or e–mail is received. If your issue requires additional assistance from a system administrator, we will direct the support ticket or the email to the person on duty, in a timely manner then leave a note to notify you that more time will be required for arriving at the optimal solution. And if you take advantage of our Managed Services package, all of the server management tasks included there will be carried out whenever you wish.
A First–Class Customer Care Service
We’ll be online for you 24–7–365 to answer any inquiries that you may have pertaining to our Online Control Panel or any of the apps that we have installed for you on the dedicated server. If you also require assistance with server admin procedures, you can take advantage of our Managed Services package, which includes backup hard disk drive storage space, OS updates on a weekly basis, server monitoring and restarting procedures, as well as troubleshooting and software installation services
A User–Friendly Help Area
Each dedicated web hosting plan comes with our cost–free Online Control Panel, which sports an integrated knowledgebase and a selection of how–to video tutorials. Whenever you require assistance working with the Online Control Panel, just press the Videos or Help buttons situated in the top right corner.