Integrated Ticketing System in Shared Hosting
With a shared hosting from our company, you’ll never have to sign out of your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can swiftly access any support ticket while browsing through your files or customizing different settings. The ticketing system is being strictly monitored 24/7/365 by our customer support team members and the ticket response time is maximum sixty minutes, but it rarely takes more than twenty minutes to receive support. In contrast with some hosting companies, we don’t charge more for using the ticketing system, so you can touch base with us as often as you like and request info regarding any billing or technical problem. Also, you can read a collection of articles, which will help you fix the most commonly met difficulties yourself.
Integrated Ticketing System in Semi-dedicated Servers
In case you’ve opened a semi-dedicated server account with our company and you’d like to contact our client support staff, you will be able to submit a support ticket straight from your Hepsia hosting Control Panel instead of using a completely different tech support platform as you’ll need to do with the majority of web hosting companies on the market. Our integrated ticketing system will permit you to open a new ticket without effort and to browse through older tickets using an intelligent search filter. You will also be able to browse the relevant knowledgebase articles that our system will present you with on the basis of the category that you select for your new ticket. You can accomplish all these operations without logging out of your Hepsia Control Panel at any time, which suggests that in case you come across any obstacle or have a query, you can get in touch with our support engineers and solve the specific issue in less than one hour through one single support platform.