A ticketing system is the most widely used medium of correspondence that hosting providers offer to their clients. It is usually part of the billing account and is the best way to fix a problem that takes some time to examine or that needs to be escalated to a server admin. In this way, all replies contributed by either party will be stored in one and the same location in case someone else wants to work on the problem at hand and the information in the ticket will be accessible to all parties. The disadvantage of deploying a ticketing system with most web hosting platforms is that it’s not part of the web hosting Control Panel, so you will have to sign in and out of no less than 2 accounts in order to execute a certain procedure or to get in touch with the hosting company’s client service staff. In case you desire to administer several domain names and each one is hosted in its very own account, you will have to use even more accounts simultaneously. Besides, it may take a significant length of time for the hosting provider to reply to your ticket requests.

Integrated Ticketing System in Shared Hosting

With a shared hosting from our company, you’ll never have to sign out of your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can swiftly access any support ticket while browsing through your files or customizing different settings. The ticketing system is being strictly monitored 24/7/365 by our customer support team members and the ticket response time is maximum sixty minutes, but it rarely takes more than twenty minutes to receive support. In contrast with some hosting companies, we don’t charge more for using the ticketing system, so you can touch base with us as often as you like and request info regarding any billing or technical problem. Also, you can read a collection of articles, which will help you fix the most commonly met difficulties yourself.

Integrated Ticketing System in Semi-dedicated Servers

In case you’ve opened a semi-dedicated server account with our company and you’d like to contact our client support staff, you will be able to submit a support ticket straight from your Hepsia hosting Control Panel instead of using a completely different tech support platform as you’ll need to do with the majority of web hosting companies on the market. Our integrated ticketing system will permit you to open a new ticket without effort and to browse through older tickets using an intelligent search filter. You will also be able to browse the relevant knowledgebase articles that our system will present you with on the basis of the category that you select for your new ticket. You can accomplish all these operations without logging out of your Hepsia Control Panel at any time, which suggests that in case you come across any obstacle or have a query, you can get in touch with our support engineers and solve the specific issue in less than one hour through one single support platform.