Support and Help Channels

  • 1 hour ticket response time

  • A 60 minutes Ticket Reply Guarantee

  • Our customer support Dept is on duty 24/7/365 to reply to all of your help requests. Each ticket you post to us shall be resolved within maximum 1 hour. If your issue demands help from an administrator, we will forward the ticket to the person on shift and will let you know that the problem is being resolved.

  • Top quality support service

  • Top–class Client Assist Service

  • Our technical assist Dept will be on duty for you 24x7x365 to to reply to all assistance request tickets that you submit. We offer customer help for all software that are installed in advance on your web server. These include our in–house built Online Control Panel, the selected Operating System plus the server admin panel (depending on the VPS type).

  • Intuitive help center

  • An Educational Help Section

  • Each section of the Online Control Panel that comes gratis with your VPS includes an inbuilt articles base. You can find a bunch of detailed how–to articles and a collection of step–by–step video classes that display all the necessary web site supervision responsibilities. You can start using them by hitting the Help or Video control keys in the upper right corner of each Control Panel section.