24/7 Customer Support in Shared Hosting
We acknowledge the importance of receiving assistance without delay, so our shared hosting services feature 24/7 tech support as well as several options for communication. If you don't have an account yet, you can give us a call or take advantage of our live chat and consult with a live representative, so as to find out about our services or check if our servers meet the system requirements for your websites. As a result, you will not end up obtaining a service which you can't use effectively. If you already have an account with us, you can open a support ticket in the Hepsia hosting Control Panel in case the issue is strictly technical or it requires more analysis. In contrast to the vast majority of providers on the market, we answer to all of the tickets within 1 hour, so you won't need to wait for a whole day. Our support services are available day and night, even during official holidays.
24/7 Customer Support in Semi-dedicated Servers
Whatever the semi-dedicated server that you select, you're able to take advantage of our 24/7 support services even on public holidays. All of your websites will be available constantly and so will we. With a lot of connection options, you're able to select the optimal way to contact us and find out about our services if you don't have an account yet, or ask for assistance if you are already one of our customers. You're able to call us, start a chat with a live agent, send an email message or open a ticket from the Help section of the Hepsia website hosting Control Panel. The last two options come with a one-hour reply time warranty, even though it rarely takes more than 20 mins to get assistance regardless of the complexity of the trouble. With our customer and tech support services, we are available for you every time you need us, not several days afterwards.
24/7 Customer Support in VPS Servers
In case you've got a Virtual Private Server from our company, you'll be able to contact us 24/7 for any server-related issue or fordifferent difficulties or questions about the pre-installed software the server is equipped with. If you haven't obtained your VPS server package yet, you are able to learn much more about our services by giving us a telephone call or by using our live chat service. For more technical issues, you will be able to send an e-mail or open a trouble ticket through your billing Control Panel and you will receive support within no more than one hour irrespective of the time of the day, even on weekends and holidays. The typical response time in most cases doesn't extend past thirty minutes. If you're looking for assistance for third-party software, you will be able to use the Managed Services upgrade which you can add to each and every VPS plan and our admins can help you with any installation or troubleshooting problem you could have encountered.
24/7 Customer Support in Dedicated Servers
We know how important it is to get timely support in general, let alone when you manage a whole server, so each and every dedicated server that we offer includes 24/7 support with 1-hour reply time guarantee whatever the issue. The service is 100 % free for any kind of issues with the server or the software that was installed from our administrators during the setup, therefore you are able to get in touch with us as many times as you'd like, even during holidays. You could either open a support ticket from the billing section or you could send an e-mail message, and the actual reply time for either rarely exceeds 30 mins since we have admins available round the clock. If you need general info about our servers or you have some billing question/issue, you may also call one of the local telephone numbers that we have on as many as three different continents or you may take advantage of our live chat service and speak to an agent online. For third-party software support, we offer you a Managed Services upgrade, which you can add to your server package through the billing Control Panel.