One-Hour Response Guarantee in Shared Hosting
In case you’re using any of our shared hosting plans and you have an inquiry or bump into some problem, you can contact us 24-7-365 by submitting a support ticket or by writing an email and we will make certain that you have an answer in no more than 60 minutes. In case the issue can be resolved, we will do it before we respond to you, whilst if there’s something that you have to do on your end, we’ll supply you with all the needed information – what workable solutions to try, what settings to check, and so on. Usually, you’ll obtain a reply within half an hour max, which goes to say that waiting for hours or even for more than one day to get support is something out of the question. Our 1-hour response time guarantee is valid for any question that you might have – general, billing or technical.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server package from our company, you can take advantage of our fast support services. You will get a reply to any support ticket posted through the web hosting Control Panel or e-mail sent to our client and tech support staff within the hour. The response time is guaranteed and it’s valid irrespective of the matter – technical or billing. Often, it takes much less time to examine and solve a problem. We will supply you with more details in case the solution involves something that needs to be done on your end. In case you get in touch with us during weekends or legal holidays, the response time will be exactly the same and because of the fact that our support team will be at your service 24-7, you’ll get prompt assistance for any technical, billing or general issue regardless of what time of day or night it is.