1 hour ticket response
Quick support is our dominant responsibility and that is why we’ve got a team of seasoned customer support engineers who are ready to offer a quick reply to any question that you might have. Simply submit your technical support ticket from your Online Control Panel and we will reply back to you within 1 hour in the worst case scenario. In fact, we strive hard and aim for a twenty–minute client support ticket response time.
A Premium–Quality Customer Support Service
Our client care staff members possess extensive experience in the shared hosting plans arena and are knowledgeable enough to find a swift solution to your problem. If, however, the matter at hand is not within the competence of a tech support engineer, the client support ticket will be forwarded to a programmer or system administrator for additional assistance.
An Easy–to–Browse Help Center
Included in the Online Control Panel is an intuitive Help Center, which offers different information sources. You can browse through a routinely updated knowledgebase offering web hosting account administration articles and site administration articles, check out the step–by–step video tutorials or browse our F.A.Q. archive.